Whilst we do everything in our power to make sure the flowers for your day are perfect and delivered on time, sometimes there are events beyond our control that create an added hitch to your day (pun not intended...). If something of this nature occurs and you need to reschedule your wedding day, we will, of course, do everything in our power to work with you to achieve a happy end result. We will gladly transfer your deposit to a different date as long as we have availability. Should we be unable to accommodate your new chosen date, we will refund your payment minus any costs incurred on our behalf, this usually equals 90% of the total cost of your floristry. The exception to this is if we are notified of your cancellation less than seven days out from your wedding day, at this stage we will have purchased all of the necessary flowers, vases and other items and would only be able to return 10% of your payment. We hope that this will never be necessary, but should the need arise, please let us know as soon as possible.